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FAQ'S
1. What makes Vortexra products unique?
Vortexra offers carefully selected kids toys and parenting essentials that focus on safety, innovation, and ease of use. Our products are designed to make parenting simpler while ensuring fun and learning for children.
2. Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery (COD) across India at no extra cost, allowing you to shop with confidence.
3. How long does shipping take?
Orders are processed within 24-48 hours, and delivery usually takes 5-7 business days, depending on your location. You will receive a tracking link once your order is shipped.
4. What is your return policy?
We offer a 7-day return policy for defective or damaged products. If you receive a damaged item, contact us within 7 days of delivery, and we will arrange a replacement or refund.
5. How can I track my order?
Once your order is shipped, we will send you a tracking link via SMS and email. You can use this link to check your order status in real time.
6. How do I contact customer support?
Our support team is available 24/7. You can reach us through our contact page, email, or whatsApp, and we will respond as soon as possible.